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General 

How long have you been in business?

Magene was founded in 2015, you can find every event about Magene in About us-Milestone page. 


How to find your distributor in my country? 

Pls send an email to sales@magene.cn, we will check it and reply you quickly. 


Can I be your distributor or dealer? 

Yes,we are always welcome you to become a distributor or dealer. 


What are your business hours? 

We are open 7 days a week. sales@magene.cn will reply all your emails within 24 hours. 


Do you keep your products in stock? 

Yes,We have normal products in stock. 


PaymentWhat payment methods do you accept?

We accept all major credit cards (MasterCard, Visa, Discover, American Express) as well as PayPal. 


Do you charge sales tax? 

It depends on the area.Pls send an email to sales@magene.cn to get more information. 


Support | Warranty | Returns 

If I have a question or issue with my product, do you offer support

Absolutely. We are here and ready to help with any question or issue you might have. Or, if you just want some advice on how to get the most out of your power meter…we can help with that too! 


Do your products come with a warranty? 

Yes. We are authorized dealers of every product we sell. This means you receive the full manufacturer’s warranty.


What is your return policy? 

New Items 

New, unused equipment can be returned for an exchange or a full within 30 days. 

Used or Damaged ItemsWe have return policy for used or damaged items, 


Shipping 


How quickly do you process and ship orders? 

We process and ship orders within 24 hours – and often on the same day the order was made. Note that orders placed on a Sunday will often ship out on Monday. Certain items require a longer processing time, but you will be notified in these situations. If you have questions on the availability of a particular product, please contact us. 


What is the cost for shipping? 

U.S. 

We proudly offer free shipping in the U.S. 

International 

Different places have different shipping policy. Pls contact to get details.International Orders 


What is the cost for shipping?

Please see the Shipping section in shipping section of each product. 


How is my order shipped? 

Please see the Shipping section in shipping section of each product. 


Do I have to pay a local import tax? 

Some countries charge duties or other fees on merchandise arriving from the U.S. You are responsible for paying your country’s imposed charges when your package arrives. Each nation has different rules and rates that apply and these fees are not included in your order total. Please contact your customs office for information regarding duties and other taxes. 


Do you ship to my country? 

We ship worldwide when a complete address is entered and validated at checkout. 


How long will it take to receive my international order? 

We process and ship orders within 24 hours. Based on the carrier, orders often arrive at your local customs office within 2-10 days. At that point, delivery to you is largely dependent on your local customs office. Typically, customs will clear packages quickly. However, there are times when customs are slower to clear a particular order. Customs clearance delays are beyond our control. We are happy to provide any additional documentation or assistance you might need in order to expedite or mitigate delays.